Atmail license key exceeded error - a global issue

Written by - 0 comments

Published on - Listed in Mail Internet Rant


In these hours, Australian Groupware company Atmail (www.atmail.com) is having a DBA/worst case scenario.

All Atmail servers worldwide connect to atmail.com to verify their license. Since a couple of hours ago, the licensing information coming from atmail.com is wrong, therefore all servers using Atmail have now a warning, that the license is exceeded:

Atmail License Exceeded Error

To make it worse, it is not possible anymore to create a support ticket on help.atmail.com. That's broken, too.

The only way possible to contact Atmail seems to be through alternative communication channels, like Twitter. And I'm not the only one. Several other Atmail users (customers!) have been trying to get in touch with Atmail over the last hours.

Well, that's a very good (or bad in this case) example on how to have a global impact.

A couple of minutes ago, Atmail published a kind of hotfix: http://download.atmail.com/License-Exceeded-Patch.zip  . This hotfix package contains a patch package (atmail.720.exceeded.patch.tgz) which contains just a single file (license.php).
This license.php needs to be pushed to the Atmail server into /usr/local/atmail/webmail/application/models/license.php. I just verified this on several Atmail installations and it works.


Add a comment

Show form to leave a comment

Comments (newest first)

No comments yet.

RSS feed

Blog Tags:

  AWS   Android   Ansible   Apache   Apple   Atlassian   BSD   Backup   Bash   Bluecoat   CMS   Chef   Cloud   Coding   Consul   Containers   CouchDB   DB   DNS   Database   Databases   Docker   ELK   Elasticsearch   Filebeat   FreeBSD   Galera   Git   GlusterFS   Grafana   Graphics   HAProxy   HTML   Hacks   Hardware   Icinga   Influx   Internet   Java   KVM   Kibana   Kodi   Kubernetes   LVM   LXC   Linux   Logstash   Mac   Macintosh   Mail   MariaDB   Minio   MongoDB   Monitoring   Multimedia   MySQL   NFS   Nagios   Network   Nginx   OSSEC   OTRS   Office   OpenSearch   PGSQL   PHP   Perl   Personal   PostgreSQL   Postgres   PowerDNS   Proxmox   Proxy   Python   Rancher   Rant   Redis   Roundcube   SSL   Samba   Seafile   Security   Shell   SmartOS   Solaris   Surveillance   Systemd   TLS   Tomcat   Ubuntu   Unix   VMWare   VMware   Varnish   Virtualization   Windows   Wireless   Wordpress   Wyse   ZFS   Zoneminder